If you cancel within 24 hours (after 6:30 pm the day before or anytime the day of) you will be charged $35 per hour scheduled.
If your therapist cannot make it to the scheduled appointment, you will be given 24 hours notice.
If you are given short notice, you will be contacted via email or phone, you will be given a half-hour credit toward your next appointment for the inconvenience.
If you are late:
If you do not show within 15 minutes of your appointment time and have not reached out to tell the clinic you are running late; you will be charged the cancellation fee and forfeit your appointment time.
If therapist is running late, you will be given your full amount of time. If there is an issue with that day, you will get more time at the next session.
Thank you for your understanding.